Return Policy

At EDC Tactical, LLC., we aim to ensure your satisfaction with every purchase. Below, we outline our return policy to provide clarity and transparency in your shopping experience.

Returns and Exchanges

We accept returns or exchanges within 14 days of the original purchase date. To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging. Proof of purchase is required for all returns and exchanges.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will cover the return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately so we can resolve the issue. We may require photo evidence of the damage or defect to expedite the process.

Non-Returnable Items

Certain items are non-returnable, including but not limited to firearms, ammunition, gift cards, mounted scopes, and perishable goods. Please contact us if you have any questions about the return eligibility of specific items.

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact us at Brandon@edctacticalwv.com. Include your order number and a brief explanation of the reason for the return or exchange. Our team will provide further instructions and assistance as needed.